Students complaints are handled institutionally in a variety of ways, depending on the area, nature and severity of the complaint. Students typically bring minor complaints directly to the institutional office most directly responsible, and a complaint will be handled in accordance with the policies and procedures of that office.
If the complaint cannot be resolved at that level, the matter should be brought to the appropriate higher level administrative office within the reporting structure. See the Augustana Offices and Services to find the appropriate contact.
Additionally, the college president holds frequent open office hours where students may raise concerns. A schedule of upcoming open office hours is available from the president's office.
To file an official complaint with the college, students also may use the Suggestion Box on the college website.
A complaint also may be filed by calling the Campus Conduct Hotline at 1-866-943-5787, a toll-free number available on a 24/7 basis to report complaints or concerns.
Students may report and receive assistance with unresolved complaints to the State at Illinois Board of Higher Education.
A student may also file a complaint with the college's accreditor; The Higher Learning Commission.
Additionally, information regarding the college's accreditation and state authorization documents are available upon request from the Dean of the College.