Office of the Registrar
Updated Offices Processes, Policies and Procedures During the COVID-19 Pandemic Response
Updated December 2020
Special Notice of Services: Under the current pandemic alert level in Illinois, our office will have a reduction to our in-person staffing and some limitations on services. We continue to work hard to serve our community with safety in mind, therefore, we continue to request individuals not come see us in-person unless absolutely necessary. If you need a service we strongly recommend that you contact us at least two weeks in advance of your request to determine if we can accommodate your needs in accordance with your desired timeline. We ask for the patience, cooperation and compassion of all our constituents as you contact our staff with your requests during this challenging time for everyone.
Please follow the guidance below for the best service:
Pandemic Office Hours: You can always reach someone during business hours using our office email address and receive a response within one business day at email@example.com Please also see the holiday hours posted below.
Questions about remote learning or the college resposne to COVID-19?
Most questions related to remote learning or the pandemic can be answered by visiting our COVID-19 Response page which is linked at the top of every augustana.edu webpage. Specific questions should be directed to firstname.lastname@example.org
New students Spring, Summer and Fall 2021
Students starting for the first time this academic year should contact their admission counselor or use email@example.com for all of their transition, registration, advising and welcome week inquiries.
Parent and Third Party Inquiries
If you are a parent or other third party requesting information about a student, please note we will not respond directly to you, but will forward your inquiry to the student's official Augustana email account in accordance with federal law. Thank you in advance for your patience. We ask that our entire community please remember to practice compassion. Practice kindness. Practice patience.
All email should be sent to our office mail address firstname.lastname@example.org. Email sent to specific team members may not be routed for a response as quickly. We will attempt to respond with information within 3 business days to provide you information about your request, the time it may take to address your inquiry, request further information from you if it is needed and include others in our response if your request will be handled by another office. During a period of disruption, it is critical that students read and respond to their Augustana email daily. Instructions for course expectations and other important college announcements will be shared first through email. If you have emailed us and no one has responded to you within five business days, please forward your original email to the address above where the recipient and date of your original email is noted.
Project and Service Priorities
Our staff will be prioritizing projects and services that address the college response to COVID-19. Our next priority is to our currently enrolled students, especially to those seniors who intend to graduate this fall semester or in the spring. Finally, we will make an effort to process transcripts once per week (see additional information below). All other services (enrollment verification, diploma reprinting, special reporting requests, etc.) will be put into our project queue and addressed as we have time.
Advising & Registration
Same day transcript processing is currently available weekdays for electronic transcripts only. As a reminder, the college does not participate in express mail services for hard copy transcripts. Hard copies transcripts are produced once per week and individuals can email us to find out the schedule for each week. We encourage individuals to use the electronic transcript services at this time. If you have payment or processing questions please email Michelle Ramirez and she will do her best to respond within two business days. For all other inquiries use our general email above. See additional notation about transcripts during breaks below.
Statement of Mission and Inclusivity
The Augustana Office of the Registrar strives to support the academic mission of the college by providing exceptional service to all students, faculty, staff and alumni through honesty, integrity, and proactive inclusivity. We respect the diversity of our campus community by accurately representing an individual's accomplishments and personhood through individualized attention and pride in our work.
Regular hours: 8 a.m.-4:30 p.m., Monday through Friday (voice mail messages and faxes may be received with a response on the next regular business day) We are not able to respond to inquiries over the weekends or on observed holidays.
Summer Hours and Services: We will have regular office hours most days from 8 a.m.-4:30 p.m., Monday through Thursday; on Fridays we are open 8 a.m.-4:30 pm, with limited service from noon-4:30 p.m. In addition, over-the-counter rush transcript services are not available every day. Please plan ahead and call the office in advance of your personal deadlines so you have ample time to have your needs met.
Holiday hours and closures:
NOTE: In addition to the holiday closures noted below, the office will have some additional adjusted hours around the holiday season, on remote days, plase reach out to us at our office email address email@example.com:
- Thursday, December 10 remote business only, no walk-in or in-person business
- Thursday, December 17 at 2:00 pm - deadline to request a paper transcript until the college reopens on Monday, January 4.
- Friday, December 18 remote business only, no walk-in or in-person business
- Monday, December 21 remote business only, no walk-in or in-person business
- Tuesday, Decebmer 22 remote business only, no walk-in or in-person business
- Wednesday, December 23 remote business only, no walk-in or in-person business - last day to request an electronic transcript until Monday, January 4.
- December 24-January 3 College closed, no services available
- Thursday, January 7 remote business only, office closed for office retreat
The Office of the Registrar, along with all campus offices, will be closed on the following observed holidays: Good Friday, Memorial Day, Independence Day, Thanksgiving (closed Thursday and Friday), Christmas/Winter recess (Thursday, Dec. 24 - Sunday, Jan. 3) No services will be available and no transcripts processed during periods when the college is closed.
Office of the Registrar, 639 38th St., Rock Island, IL., 61201
109 Founders Hall (first floor) 309-794-7277
Toll-free 1-800-798-8100; fax 309-794-7544
Please contact any of our staff members for assistance with a particular request or question.
Liesl A. Fowler, Registrar and Assistant Dean
Process owner for these forms and processes: Policy oversight, Committee on Advanced Standing and Degrees (AS&D), Arches, overload appeals, final exam petitions, registration surplus, contract majors and final exam petitions.
Susan L. Granet, Associate Registrar, 309-794-7212
Process owner for these forms and processes: Degree audit, graduation application, transcript evaluation, course master schedule, transfer and commuter student assistance
Michelle Ramirez, Student Support Specialist, 309-794-7211
Process owner for these forms and processes: Reception, office scheduling, registration assistance, transcript processing, graduation candidacy verification, academic calendar maintenance, privacy waivers, demographic and enrollment changes
Christina Klauer, Student Support Specialist, 309-794-7277
Process owner for these forms and processes: Reception, office scheduling, registration assistance, graduation processing, grade changes, petition to transfer courses, enrollment verification, and student worker oversight
Illinois notary services are not available within our office. Please contact the Business Office for your notary needs.